Receptionist Job Description Template

A concierge helping a tenant.

Your receptionist is usually the first person clients meet when they enter your office, so it’s important to make the right first impression. After all, clients are put at ease when they see office staff who are courteous, professional, and able to handle multiple tasks with ease.

If you’re looking to find the right fit for your office, it all starts with a job description that clearly describes the position you want to fill. This is especially true when it comes to describing the receptionist duties and skills for your position. After all, this is one of the first sections that a candidate reads to see whether it’s worth their time to continue on. So whether you’re crafting a front desk receptionist job description or a hotel receptionist job description, it’s important to make sure that the duties and skills clearly reflect the day-to-day tasks to be performed.

The downloadable job description template below is not only crafted with optimized keywords, but it also has tips on how to best tailor it to your needs. If you’d like more ideas on how to make your job description stand out, you may want to browse some of the current receptionist job postings on Monster.

A concierge helping a tenant.


[Intro paragraph] Just a few sentences at the start of your receptionist job description introducing your business to prospective candidates can really kick off your job posting. Highlight your unique company culture and working environment and take this opportunity to set your company apart from your competitors and sell yourself to job seekers.

Receptionist Job Responsibilities:

  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Notifies company personnel of visitor arrival.
  • Maintains security and telecommunications system.
  • Informs visitors by answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories.
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
  • Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.

[Work Hours & Benefits] You also want to include your company’s working hours and benefits. Try to sell potential applicants on things like overtime or seasonal availability, as well as the benefits that set your business apart, like paid vacation time, commuting credits, or childcare reimbursements.

Receptionist Qualifications / Skills:

  • Telephone Skills
  • Verbal Communication
  • Listening
  • Professionalism
  • Customer Focus
  • Organization
  • Informing Others
  • Handles Pressure
  • Supply Management

Education, Experience, and Licensing Requirements:

  • University/college degree is an asset
  • Familiarity with phone systems
  • Previous experience with Microsoft Office software preferred

[Call to Action] You’ve gotten job hunters’ attention with a strong front desk job description; now how do you get their application? You need a compelling call to action right here, telling prospective receptionists know exactly how to apply. Let them know how and where to submit their application, who to contact at your company, or whether they can click on an “apply” button at the top of the job post.

Your New Receptionist is Just a Few Steps Away

A great receptionist can make all the difference in the ease with which your workday runs. You want to find a skilled candidate who can answer the call, not one who will leave you on proverbial hold. Put your receptionist job description to work, and find your next great hire, with a free job posting on Monster’s world-class job board.