Service Technician Job Description Template

Two service technicians troubleshooting an issue with an air conditioning unit.

Whether you’re hiring a service technician to install and repair air conditioners or home appliances, the process starts with a well-worded service technician job description. An effective job description will act as an elevator pitch for your company and prompt qualified service technicians to apply.

A service technician needs the technical skills to install and repair your products. They must also have strong social skills, so they make a good impression on your customers and collaborate well with your team.

Write an effective job description faster by customizing this sample to meet your hiring needs. As you edit, it may be helpful to read other service technician job postings on Monster to see how similar companies are hiring for the role.

Two service technicians troubleshooting an issue with an air conditioning unit.

Service Technician Job Description

[Intro Paragraph] The most effective service technician job postings use this section to show why their company is a great place to work. Describe the company culture, mission, and any awards the team has won. You may want to explain company values such as ambition, responsibility, positivity, and growth so candidates know more about the personality traits that are important at your company.

Driven service technicians will want to advance at the company. Share any professional development initiatives your company offers like training programs, tuition reimbursements, and a clear career advancement trajectory.

There are many different types of service technicians. Be sure to explain what they’d install and repair, like computer hardware, internet hardware, cable equipment, home appliances, or heating, ventilation, and air conditioning (HVAC) systems.

Service Technician Job Responsibilities: Use this section of your service technician job description to share a detailed list of the job responsibilities. This will help candidates determine whether they are interested in the day-to-day work and have the skills to be successful.

The responsibilities will differ depending on what the service technician would install and repair, so be sure to customize the list to fit your specific hiring needs. Replace “products” with what the service technician would work on if they get the job. For example, you may be looking for someone who:

  • Installs and tests products to make sure they work correctly.
  • Follows installation and operation manuals.
  • Responds to service requests and repairs products.
  • Uses diagnostic tools to determine repair plans.
  • Teaches customers how to use their products.
  • Escalates issues to managers promptly.
  • Knows how to use the necessary tools and equipment.
  • Writes service reports after every appointment.
  • Collaborates with managers and other service technicians.
  • Follows all company policies and procedures.
  • Adheres to safety regulations and industry standards.

[Work Hours and Benefits] Use this section of your job description to tell candidates more about the logistics so they can determine whether they want to apply. Start by letting candidates know if it’s a full-time or part-time role and whether it’s a contract or permanent position. If it’s a contract role, mention the contract duration and whether it is temp-to-hire. Service technicians often work a set or rotating shift schedule. Share the days and hours the technician would work.

Show that hard work will pay off by describing the benefits offered for the role, such as health insurance, paid time off, parental leave, retirement planning, tuition reimbursements, and professional development stipends. If you know the hourly rate, it’s helpful to include it.

Service Technician Qualifications and Skills: Use these sections of your service technician job description to feature the job requirements. The requirements may be different based on the specialty, so be sure to tailor the list accordingly. Some candidates will only apply if they meet all the job requirements, so it’s helpful to note what is preferred versus required. Here are a few examples you may want to include:

  • Learns new maintenance skills quickly.
  • Works with customers and has excellent customer service skills.
  • Collaborates with managers and service technicians has strong interpersonal skills.
  • Demonstrates time management, problem-solving, and organization skills.

Education and Experience Requirements:

  • A high school diploma or equivalent is required.
  • An associate’s or bachelor’s degree is preferred.
  • At least [number] years of related experience is required.

[Call to Action] End your job description with a call to action that prompts candidates to apply. For example, you could say that you’re excited to read their applications and provide instructions for applying from the job board, your website, or by contacting the hiring manager.

Hire a Talented Service Technician Quickly

You can use your brand-new service technician job description to find someone almost as quickly as the right candidate can make a complicated repair. Create a job posting on Monster for free today to find someone with the skills to represent your business well.