Monster+ FAQs

As you walk through the job ad process, red asterisks will indicate required fields. Just know that Monster urges all employers to complete as many fields as possible when posting their job ads for improved search rankings.

Yes! When you reach the Finalize page, you will see the option to add a video about this job or your company. As long as your video is uploaded to Vimeo or YouTube, simply provide the link in the space provided and it will be included in your job ad. To learn more about recruitment videos, click here.

Candidates search on Monster for job titles, skills, or keywords within a particular location. If your job ad is considered relevant to the search, it will be presented in the list of results. A lot of factors are considered when the system ranks job ads. Read our Elements of Performance article to learn how to optimize your job ad and improve your position in search results.

Monster+ gives you all the tools you need to view, edit, expire and renew your listings effortlessly. Log in to your account and click on Job postings  at the top of the page to view a list of all your job postings. It is from this page that you will be able to act on your previously published advertisements and access your candidates.

In this article we'll go over everything you need to know to effectively manage your Monster+ ads.

If you change a job posting’s Status from Open to Closed, it will be removed from the Monster site and any promotions associated with it will come to an end as well.

After you’ve signed in, click on Jobs at the top of page. Find the job ad you want to adjust and select an option from the Status dropdown menu.

• You can repost a closed job by clicking Open. 
• To close a job and remove it from search results, change the status from Open to Closed.

Review our job posting actions to learn more.

Absolutely! When you log into your Monster Account, click on Jobs at the top of the page and find the job ad you want to edit. Click on the Actions menu right below the job title and choose Edit. This will take you back to the posting flow, where you can update the information of the open position.

For more information on job ad actions, click here.

Of course! You wouldn’t want to reinvent the wheel every time you need to post the same job. The Jobs page, located in the top navigation, will bring you to a list of all the jobs you have created with Monster.

To repost a closed job ad, simply change the Status from Closed to Open and it will reappear in search results. Feel free to edit the job through the Actions menu to make any adjustments. For more details on accessing the Jobs page and managing your job ads, click here.

Additionally, when you are in the process of creating a job ad you can save your progress and continue at another time by clicking Save for Later at the bottom of the page. The draft will be saved to your Jobs page.

We have detailed reporting available so you can always understand the value you’re getting with Monster and your return on investment. When signed in to your Monster Account, click on Jobs at the top of the page. Each job ad you’ve created will be listed in this view. Click the job ad title to view the performance data such as: Views, Paid Clicks, Applications, and Total Cost. To learn more about monitoring your performance, click here.

No, currently it is not possible to use an external apply method. At this time, all the applications you receive will be saved in your Monster account in the Applicants page and will also be sent to your email address.

If you change a job posting’s Status from Open to Closed, it will be removed from the Monster site and any promotions associated with it will come to an end as well.

Go to your Jobs page and click on the title of you Job Posting. You will see a pop-up window appear with your performance data as well as your current promotion details.

You choose your budget and only pay when a candidate clicks, taps or swipes to view your job ad. Change your budget or cancel at any time. For more details, check out our Promoting Your Monster Job Ads article. It’s a great read.

After entering all the job details and reviewing them in the Finalize step, you can continue to the next page, where you can specify a budget, which is the average amount you’d like to spend per day to promote your job.

Simply pick from the 3 options available and specify how long you want to run the promotion by setting a duration. To help you decide how much to spend, you’ll see daily and weekly pricing estimates and an expectation of how many applications you may receive over the promotion duration.

Just remember you will be billed based on Cost Per Click (CPC), which means you are only charged when a candidate clicks, taps, or swipes to view your job ad or when they click on the Apply button.

For more details, check out our article Promoting Your Monster Job Ads.

When you go to your Jobs page, you will see a complete list of all of the job ads you have created. Closed or Expired jobs will have $0 in the Avg. Daily Budget column. If you want to promote one of your closed or expired jobs, click on the Status dropdown menu and select Open to make it visible on Monster. Then you will be able to promote the job.

Read our article, Manage Your Monster Job Postings to learn more.

When you sign into your Monster Account, click on Applicants at the top of the page. This will bring you to a list of applicants that have applied to any of your job ads. Feel free to use the filters and sorting tools to better manage your list, mark applicants as favorite, indicate your interest level, and set a status to keep track of their progress through the hiring cycle. You can also contact an applicant from this view. To learn more, review our article on Applicant Management.

Monster+ is our new recruitment platform which we are building from the ground up. Our Resume search product is not yet available within our Monster+ experience but we are working hard to add this functionality in the coming months. Until then, you can continue to log into your legacy account to access your search product. As soon as we add our Search Resume products to Monster+, we’ll let you know.

For your convenience, Monster will email your invoice to you on the day your payment is processed. Invoices are also stored in your Monster account. Just click on the user icon at the top of the page and select Invoices in the dropdown menu to view.

Promotion payments are processed on a 30-day billing cycle. If you don’t have any active promotions at the moment, you most likely accrued a balance on a promotion that fell within the dates of the billing cycle noted on your invoice. If you believe you were charged in error or have questions, reach out to customer service. The contact information is listed on your invoice.

There are two reasons you would be charged before your 30-day billing cycle ends:

1. When you set up your first promotion and initially accrue a balance of $25, Monster will charge your payment method the following day to confirm your card.
2. If your account balance exceeds $500 at any point in your billing cycle, you will be charged the following day.

Your billing cycle end date is the date your payment is processed, which is stated on your invoice. The start date of your billing cycle would be that same day. To view your invoices, click on the user icon at the top of the page and then select Invoices in the dropdown menu.

Account balances resulting from your promotion(s) are billed in arrears based on your 30-day billing cycle, starting when you promoted a job for the first time. Here are a few scenarios that explain how it works:

• Your 30-day billing cycle begins on the date your first promotion begins. Your accrued balance will be charged at the end of each 30-day billing cycle.
• When you first accrue a balance of $25, we will process a payment the following day to confirm your card or bank account.
• The next time you will be charged is at the end of your 30-day bill cycle, or when you accrue a $500 balance, whichever comes first.
• If you accrue a balance of $100 and stop your promotions on day 10 you will be charged on day 30 of your billing cycle.

The payment information that you enter will remain protected by Monster’s payment processor and utilized for your active and future job ad promotions.

Currently, you can choose to enter a Direct Debit or Credit Card. In the future, PayPal will also be a payment option.

You will be charged initially when your campaign has reached $25. From that point, you will be charged either on a 30-day billing cycle or when the account balance exceeds $500.

You can find your Billing Information in the user icon dropdown menu. On the Billing Information page you can confirm and edit your billing contact information, stored payment information, as well as your tax information and exemption status.

When you promote you first job ad, we will ask you to set up your preferred payment method. You will be charged initially when your campaign balance due has reached $25. From that point, you will be charged either on a 30-day billing cycle or when the account balance exceeds $500.

Click on the user icon at the top of the page and then select Invoices in the dropdown menu. You will see the last payment as well as your complete payment history. Here you will be able to review, download or print for your own records.

During the checkout process, after you enter your payment information, you will be asked if your company is tax exempt. If so, you will need to enter you Government-approved Tax Exemption ID, type, and upload a document of proof. If you don’t have your tax exemption information handy at checkout, you can skip the step and add this information later in the Billing Information page within your Account menu. Just click on Tax Exemption to expand the section and edit your information.

If you are an employer and would like to delete your Monster Account, please contact your Monster Representative for assistance, or contact us.

If you are a job seeker, you will need to access our Job Seeker Help Center for additional information on deleting your Monster account.

The information in this section is important as it can incorporate your employer brand messaging and help you position your company as an employer of choice. You can also feature your logo and a video to help candidates recognize your company culture, work environment and everything you have to offer.

Where will candidates see my Company Profile?
Your Company Profile will be automatically attached to the bottom of all of your job ads for your convenience.

Can I create one Company profile for all of my recruiters to use?
At this time, each user has their own individual account and company profiles cannot be shared across accounts. We recommend sharing the description and any logo and video assets with your team to implement on their own.

The company profile information can be entered when posting a job ad as well. While you are on the Finalize page of your job ad, anything you include in the About the Company section can be saved to your Company profile just by checking the box available at the bottom of the page.

When you are working in your Monster+ account there are a few settings and tools you’ll want to manage. When you sign into Monster, click on the menu on the top right to access everything associated with your account.

You can update your contact information and payment options, access invoices and tax information, and create your company profile with a logo, a video and more.

Read our Monster Account Administrative Tools article to learn about all settings.

To access your Company Profile, click on the user icon at the top of the page and then click Company Profile in the dropdown menu. You will be brought to a page where you can edit all of the elements of your company profile. Frequently asked questions:

What is a Company Profile and why should I create it?

The information in this section is important as it can incorporate your employer brand messaging and help you position your company as an employer of choice. You can also feature your logo and a video to help candidates recognize your company culture, work environment and everything you have to offer.

Where will candidates see my Company Profile?

Your Company Profile will be automatically attached to the bottom of all of your job ads for your convenience.

Can I create one Company profile for all of my recruiters to use?

At this time, each user has their own individual account and company profiles cannot be shared across accounts. We recommend sharing the description and any logo and video assets with your team to implement on their own.

The company profile information can be entered when posting a job ad as well. While you are on the Finalize page of your job ad, anything you include in the About the Company section can be saved to your Company profile just by checking the box available at the bottom of the page.

You can reset your password on Monster by following these steps:

Click on the Forgot password link in the Log In page and you will be prompted to enter your email address and the Monster Password Reset instructions will be sent to you. If you do not see your email shortly you can try the following:

• Check Spam or Junk Folder: It may have been accidentally flagged as spam, so you may want to check your email spam folder. If so, add [email protected] to your address book or safe list.
• Try again: Enter your email address into the forgot password page again. Perhaps a typo or a different email address was used when originally setting up your account.

The company name is located in 3 places on your account.

Job Details

When posting a job, you have the ability to enter a company name which will appear on the job posting. To edit this company, follow the below steps.

1. Navigate to the Jobs link located in the top navigation bar
   2. Locate the job company name you would like to change on the job posting.
   3. Under the job title is a menu for Actions. Click the Actions menu and go to Edit
   4. Locate the Job Title and Location section. Next to your company name, click the edit icon
   5. Update your company name and click continue.
   6. Your company name is now updated on your job posting.

Company Profile

To edit the company name on your company profile, follow these steps:

1. Click on your username in the top right of the page to access account settings menu
   2. Click Company Profile
   3. Add/edit your company name

Company Settings

The company name on your company settings is only used for your reference. To change this, follow these steps:

1. Click on your username in the top right of the page to access account settings menu
2. Click Company Settings
3. Add/edit your company name

At this time, you cannot change the email address associated to your account. We are working on building this functionality in the future. Stay tuned to this article for updates in the future.

Currently you cannot access jobs posted by another user on Monster+. We are looking to build functionality in the future which will allow users from the same company to access each others jobs.

Monster is committed to protecting the privacy of our users and strives to provide a safe user experience. Our Privacy Policy can be found in the Privacy Center, which is available to help you better understand how Monster collects and uses your information and the choices you have for protecting it. Our Privacy Policy is designed to inform you of our privacy practices using language that is as clear and concise as possible.

Any of the common technical errors that occur on websites can be solved by clearing the Temporary Internet Files (Cache) and your browsing data (Cookies) within your browser. The following scenarios are often solved by clearing the cache and cookies, reopening the browser, and logging back in:

• Can’t view a page on the site.
• Page does not load.
• Page no longer exists.
• Can’t login.
• Page cannot be displayed.
• You receive an error message of any type

The following website (not powered or hosted by Monster) includes links to instructions for clearing/resetting/refreshing cache for various browsers. For additional help or information, please check your browser’s Help menu. http://www.refreshyourcache.com/en/home/

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